TikTok videos not importing

Check connection status, the Age 18+ setting, and import status for an added account when TikTok videos aren't showing up.

If videos from TikTok aren't showing up in your library, work through the checks below in order. If your videos ARE in your library (Library on the computer, Posts in the phone app) and only the queue is empty, it is not an import problem: automatic posting is paused or off, see The automatic posting switch.

Add your card to start your import

If the setup progress at the top says Add your card to start your import, your import hasn't started yet because your account needs a card on file first. Nothing is wrong with your TikTok. Open the setup progress and press Add card (Library has the same button), or add your card from Settings. Your TikTok videos come in after that.

Your TikTok videos didn't load

If your first import couldn't read any of your videos, Home (and Posts and Settings in the phone app) shows Your TikTok videos didn't load, and the setup progress says Importing your videos — needs you. Your sales may already be in; only the videos are missing, so there is nothing to post yet. The note says why:

• TikTok didn't show us any videos for your account (or TikTok says your account is private): the import only reads accounts a logged-out visitor can see, so this usually means the account is private or Audience controls are on. In TikTok, turn off Private account (Profile, menu, Settings and privacy, Privacy) and any Audience controls. If you post from a different TikTok account, tell us which. Open TikTok opens your profile there.
• TikTok can't find your account: you changed your TikTok username, or you post from a different account than the one you connected.
• A problem on our side: nothing for you to change.

Then message us and we'll load your videos. The import doesn't try again by itself after this.

Check these in order

1. Is TikTok still connected? TikTok Shop is a connected account (you sign in to EverySqueeze with your email) — if the connection has expired, your library stops syncing new videos. Open Settings and reconnect if it shows Reconnect instead of Connect.
2. Check for an Age 18+ flag on the video. In TikTok, content behind an age wall can be invisible to EverySqueeze's automatic coverage matching, and it's an easy setting to have flipped on by accident. Check the video's own TikTok settings if it's missing and nothing else explains it.
3. Is this a second TikTok account you added, not your original one? Your original account (it reads Library sync in the panel) uses the main library sync automatically. An added account needs its own history import, started from the TikTok history imports panel in Settings — it does not import on its own the way your original account does.
4. Check the import's status. The panel shows each added account's state: Not started, Importing now, Queued, Paused, Stopped, Private account, Complete, or Unavailable. A paused, stopped or not-started import has an Import history (or Retry import) button — use it to start or resume. Private account means the import could not read the account's videos because TikTok is hiding the account from anyone who isn't logged in (a private account, or Audience controls): history import only reads accounts a logged-out visitor can see, so turn those off in TikTok, then press Retry import. The panel updates on its own while an import is queued or running. If it answers, for an added account, that the account is not set up in your library yet, connect that TikTok account again from Settings, then start the import. If your main account (your first or only one) reads Setting up, or your Library has 0 TikTok videos while your sales came in, that is on our side and EverySqueeze re-runs the import by itself, usually within about 15 minutes; don't reconnect, it won't help (see TikTok history import paused or unavailable).
5. If status reads Unavailable, the import can't currently run — check that account's TikTok connection and ownership are still valid; a change there is a common cause.
6. Large libraries take time. Importing history brings in older videos and available earnings; a large account can take a while to finish a first pass. Importing history does not turn on posting by itself — new imports still need Auto-post switches or manual posting from the Composer to actually go out.

1. Videos came in, but your sales can't be read? TikTok didn't give EverySqueeze permission to read your orders, and your totals say Sales couldn't be read instead of showing numbers. Reconnect TikTok Shop and leave every permission switched on (Settings, TikTok sources, Reconnect TikTok); see While your first import runs.

Still stuck?

Refresh status in the import panel before concluding anything is stuck — a failed status read is never cached, so a retry can pick up a result that already succeeded server-side. If videos are still missing after checking the connection, the Age 18+ setting and import status, use Report a problem (in Pip's menu or the Help button).