TikTok history import paused or unavailable
An added TikTok account's history import can pause, show as unavailable, or fail to start — here's what each means.
This covers the status an added TikTok account's history import can show. Your original account (the one your library was first imported from) reads Library sync: it uses the main library sync and has no Import history button.
Your main TikTok account has 0 videos, or shows Setting up
If this is your main TikTok account (the one you connected first, or your only one) and your Library has no TikTok videos even though your sales came in, or the account reads Setting up under TikTok history imports, that one is on our side. Your first import didn't get your TikTok username back from TikTok, so it brought in your sales but skipped your videos. Don't reconnect TikTok: it won't help, and the Import history steps below are only for added accounts. EverySqueeze re-runs that import for your main account by itself, usually within about 15 minutes, and your videos then come in. If your TikTok videos still have not come in an hour later, message us and we'll re-run it.
What it means
- Paused — the import stopped after several failed attempts. Your progress so far is saved; use Retry import to continue from where it left off.
- Private account — the import could not read this account's videos because TikTok is hiding the account from anyone who isn't logged in. That is either a private account or TikTok's Audience controls. History import can only read accounts that logged-out visitors can see: turn those off in TikTok, then press Retry import. It continues from where it stopped.
- Stopped — the import stopped and has not moved for an hour. Press Retry import to continue from where it stopped. If it stops again, message us.
- Unavailable with "We’re checking this import" — the import ran into something it could not confirm in the last hour. Nothing is needed from you yet; if it is still there after an hour it changes to Stopped with a Retry import button.
- Unavailable with "This import needs a hand" — the import can't run again by itself or from Settings. Message us and we'll sort it out.
- Import is paused because the TikTok connection or ownership changed. Check this account's connection before retrying. — this account's TikTok connection changed hands or details since the import started, so EverySqueeze stopped rather than import against a connection it's no longer sure about.
- This is your main TikTok account. Its videos come in through your library sync, which is still setting it up. Nothing to do: it finishes on its own. — see the section above: nothing to press and nothing to reconnect.
- This TikTok account is not set up in your library yet. Connect it again from Settings, then start the import. — for an added account only: the account is connected, but it never finished being added to your library, so its new videos are not being checked either. Pressing Import history first tries to finish adding it; if this message stays, connect that TikTok account again from Settings (sign in to that account on TikTok when asked), then start the import.
- This TikTok account is linked to another EverySqueeze account, so we can’t import it here. — another EverySqueeze account already has this TikTok account. Message us and we'll sort it out.
- Could not start the import. Refresh status to check whether it was queued before trying again. — the request to start or retry didn't clearly succeed or fail; the import may still have been queued.
What to do
- Check the account's status under TikTok history imports in Settings.
- For Paused or Stopped, press Retry import. For Private account, turn off the account's privacy or Audience controls in TikTok first, then press Retry import.
- For an ownership/connection conflict, reconnect that TikTok account first, then retry.
- After any unclear result, press Refresh status before retrying again, so you don't start a second import on top of one that already queued.
Nothing is lost
Importing history never affects posting, and a paused or retried import keeps whatever videos and orders it already brought in.