Publication unconfirmed, resolve in Coverage

EverySqueeze couldn't confirm whether a post actually went out, so it stopped rather than risk posting it twice.

We could not confirm whether an earlier attempt posted to (the platform). Check (the platform), then answer “Did this post go out?” here or in Coverage. It is not sent again until you do.

What it means

When EverySqueeze asks a platform to publish a post, it normally gets back a clear yes or no. Sometimes the connection drops or the platform doesn't answer clearly, and EverySqueeze genuinely doesn't know whether the post went out. Rather than guess and risk posting the same video twice, it stops and asks you to check.

A related message — Publication safety could not be checked. Your post is saved; the next schedule check will try again. Contact support if this continues. — means the safety check itself failed; your post is saved and EverySqueeze will try again automatically.

What to do

A post you can already see on the platform that still shows as scheduled here is waiting for this answer. You can answer this on the computer or in the phone app; either one is enough.

1. Open the platform named in the message and look for the post yourself.
2. On the computer, answer the question on the held post in Schedule: Did this post go out on (the platform)? Tap Yes, it’s on (the platform) if you found it, or No — post it again if you checked and it isn't there (it asks you to confirm first). On the phone app the same post has It posted on (the platform) and Checked — not posted. You can also answer in Coverage: open that video's cell for the platform and choose "It's there" or "Checked — not posted". Clearing the cell does not resolve it. If Coverage already shows the post on that platform, the held post says so instead and offers only Mark resolved.
3. If you answered yes, the earlier attempt now shows as already posted rather than failed, and nothing is sent again. If you answered no, the post goes out again on its next turn.

On Instagram

• Instagram keeps its own record of whether a post was published. About ten minutes after an unconfirmed Instagram post, EverySqueeze can ask Instagram directly, when it next syncs your Instagram or when you tap Check status on the card.
• If Instagram says the post was never published, EverySqueeze first checks your Instagram for that Reel the next time it syncs. Instagram sometimes answers with an error even though the Reel went live: when the Reel is there with the caption EverySqueeze sent, it is marked as posted and never sent again. Only when your Instagram has no such Reel does the hold clear by itself: the card says Nothing was posted and the post can go out again (a scheduled one goes on its next turn). If it can't tell, the post stays held and it asks you to check, as above.
• If Instagram says it was published, EverySqueeze looks for that one Reel on your account the next time it syncs your Instagram, checks that its caption is the one EverySqueeze sent (also when it starts with your Comment LINK line), and marks it as posted by EverySqueeze. From then on, Auto DM answers new comments on that Reel. If it can't tell which Reel it was (two new Reels at about the same time, a different caption, or a photo post), it still asks you to check, as above.
• Leaving the phone app while a post is sending can end this way: the post keeps going on our side for a short while, and if Instagram's answer comes after that, the result is unconfirmed.

On Facebook

• Facebook keeps its own status for each Reel we upload. About an hour after an unconfirmed Facebook Reel, EverySqueeze can ask Facebook about that exact Reel.
• If Facebook says the Reel was never published, the hold clears by itself and the post goes out again after a short wait. That counts as one of its tries: after the last try it moves to your failed posts with Facebook never published this post, so nothing was posted. You can post it again.
• A Reel that Facebook received but never started processing or publishing for a whole day is treated the same way: it was never published.
• If Facebook says it was published, EverySqueeze marks it as posted and the queued copy is not sent again.
• A photo post (several photos) is looked for on your Page: if it is there, it is marked as posted. If it is not found, it stays held for your answer.
• Check status on the card asks Facebook too, also for a post you sent with Post now.
• Anything less clear (still processing, or a Reel Facebook can no longer find) stays held for your answer.
• If Facebook keeps not confirming posts on the same Page, Facebook posting pauses: see Facebook posting is paused.

On Pinterest

• If Pinterest plainly refuses a Pin (for example a board that no longer exists, or a field it won't accept), nothing was published, so the post fails with Pinterest's own reason and you can try again right away. Only an answer that never arrived, or one Pinterest didn't finish, is held as unconfirmed.
• A Pinterest post held this way in Schedule asks the same question, with Yes, it’s on Pinterest and a "Not on Pinterest — retry" button. Check your boards first: if the Pin isn’t there, tap "Not on Pinterest — retry" and the post goes out again on its next turn.
• If Pinterest still hasn't confirmed a scheduled Pin after a day, EverySqueeze may move it to your failed posts with Retry, saying Pinterest never confirmed this Pin. Check your board before you press Retry. A Pin you posted yourself from Posts stays held until you answer in Coverage.

Nothing is lost

Nothing is posted twice while this is unresolved. The video and its schedule stay saved until you answer, in Schedule or in Coverage.